Terms of service
Last updated: [date — to be added]. UK English throughout. Written in plain language, with the formal text to follow.
Placeholder — pending legal review; not binding. This is a draft procedure, pending review before the service opens. It is not legal advice and does not create any agreement. The final terms will be drafted and reviewed by a qualified adviser before Interval takes any orders. Bracketed items are placeholders for real details.
About the service
These terms would govern your use of the service provided by [registered company name — to be added] ("Interval", "we", "us"), a company registered in England and Wales under number [company registration number — to be confirmed]. Interval’s care service is not yet open: it takes no orders, and any prices shown are indicative rather than final.
Eligibility
You would need to be 18 or over and resident in the United Kingdom to use the service. You would confirm that the information you give us is accurate and that you are able to enter into these terms.
This is not emergency care
The service would be intended for the ongoing management of a previously confirmed condition, not for diagnosis, emergencies, or urgent care. If you have a medical emergency, contact the NHS on 111 for urgent advice or 999 in an emergency. Information on the website is educational and is not a substitute for professional medical advice.
Consultations and clinician discretion
Any plan would be subject to review by a registered clinician, who may decline to provide, or may adjust, a plan where it is not clinically appropriate. A clinician's decision would take precedence, and we would not provide anything a clinician has not approved. Clinician details would be published here: [reviewing clinician and regulator registration — to be added].
Payments
Prices would be shown in pounds sterling and published in full before you commit. Any amounts shown are indicative and are not charged. Payment terms, taxes, and delivery arrangements would be set out here: [payment and delivery terms — to be added].
Cancellation and refunds
You would be able to pause or cancel at any time, without penalty and without a save-offer process. Your consumer rights under UK law would apply. Because some items are medicines prepared for you, specific rules would apply to returns and refunds; these would be set out here: [cancellation and refund terms — to be added].
Liability
Nothing in these terms would limit or exclude liability where it is unlawful to do so, including for death or personal injury caused by negligence. Subject to that, the extent of our liability would be set out here: [liability terms — to be reviewed by counsel].
Changes
We may update these terms from time to time. Where a change is material, we would tell you before it takes effect. The date at the top of this page would show when the terms were last updated.
Governing law
These terms would be governed by the laws of England and Wales, and the courts of England and Wales would have jurisdiction.
Contact
Questions about these terms would go to [support email — to be added], or by post to [registered company name and address — to be added]. You can also reach us through the contact page.
See also the privacy policy and the complaints procedure, both placeholder templates pending review.