Plain answers

Yes, and we state exactly what that means rather than asking you to take it on trust. Your bank statement would show a neutral name, with nothing on it about what it is for. Your parcel would arrive in plain packaging, with nothing on the outside about what is inside. We would keep only the information your care needs, and no more.

That is not a secret we are keeping for you. It is respect, engineered in. You can read the whole approach on privacy and discretion.

Usually, yes. A first diagnosis is normally confirmed with an in-person swab taken while an outbreak is present, because that is when a test is most reliable. If you think this is happening for the first time, the NHS is the right place to start, and it is free.

Search for your local sexual health clinic, or use NHS 111 for advice on where to go. Once you have a confirmed diagnosis, a service like this is built for what comes after it — the managing, not the diagnosing. More on that in NHS or Interval.

The whole ladder is on one page, cheapest rung first, generic-led. Nothing is hidden below the fold, and there is no consultation fee revealed at checkout. A clinician review is included at no extra cost.

You can see every rung on the pricing page. The figures shown here are indicative. Our care service is not yet open, and final pricing is not set.

A generic contains the same active medicine as its branded equivalent and has to meet the same regulatory standard. It does the same job. The main difference is the price on the box, which is often several times higher for the brand name.

That is why we lead with the generic rather than treating it as the budget option. If a clinician thinks a different choice suits you better, they will say so.

No. Herpes is not cured; it is managed. The virus stays in the body, and outbreaks tend to become less frequent over time for many people. A daily plan can reduce how often they happen, and a rescue pack kept at home is there for when one starts.

We will not tell you otherwise. Anyone promising a cure is not being honest with you.

Both are good, for different moments. The NHS is free, expert, and the right route for a first diagnosis and for anything urgent or complicated. It is appointment-led, which can mean waiting.

A service like this is built for continuity once you have a diagnosis: your history kept so you do not re-tell it, a rescue pack already at home, and prices on the table. We lay the two side by side, honestly, on NHS or Interval.

Orders would arrive in plain packaging, with nothing on the outside naming what is inside or where it is from in a way that gives it away. The idea is that it could sit unread on a shared kitchen table.

A rescue pack is designed to be kept at home in advance, so you are not waiting on delivery at the moment you actually need it.

If this is your first one, or you are not sure, start with the NHS or NHS 111 — a first outbreak is best confirmed in person. If you already have a confirmed diagnosis, an episodic course, or rescue pack, is the plan meant for exactly this: a short course you start when an outbreak begins.

Keeping a rescue pack at home ahead of time is the calmest way to handle the next one, because it is already there. See outbreaks and triggers for what to expect.

No plan removes that risk. Taken daily, suppression lowers the risk of passing it on — it does not remove it, and no honest brand can promise that it does. Barrier protection and avoiding contact during an outbreak lower it further.

What a plan can do is give you real numbers to talk through with a partner. There is more on this in suppression and transmission and telling a partner.

Yes, any time, and this is any time. There would be no guilt flow and no last-minute save offer — just the door, held open. Your record stays private, and it stays here if you come back.

Because the service is not yet open, there is nothing to cancel yet. When there is, it would work exactly as plainly as this.

Not yet. Our care service is still being set up. It takes no orders, and every price shown is indicative rather than final. The health information here is educational, is not medical advice, and is written by non-clinicians from published NHS, BASHH and WHO guidance.

If you need care now, the NHS is a good, free option — search for your local sexual health clinic, or call NHS 111.